Frequently Asked Questions

Both. We can build a brand-new website or update and improve what you already have. We’ll take a look at your current site and give you an honest recommendation on what makes the most sense.

Not always. Sometimes a few targeted updates can make a big difference. We’ll review your site and let you know whether a refresh, redesign or full rebuild is the right option for you.

Absolutely. We can help with content updates, design improvements, adding new pages, updating plugins, fixing issues and improving overall performance.

Most small business websites take between 2 and 6 weeks, depending on the size of the project and how quickly content and feedback come through. We’ll give you a clear timeline before we start.

Yes. We build websites that are straightforward to manage, and we’re happy to walk you through how to make simple updates if you’d like to do them yourself.

Yes — even if most of your work comes through word of mouth, a website builds trust and helps new customers find you on Google. Many tradies lose jobs simply because a competitor has a more professional online presence. A clean, simple website with your services, area and contact details can make a real difference.

Yes — your website is the one online asset you fully own and control. Social media platforms can change their rules or disappear overnight. A website builds credibility, ranks on Google, and gives customers a central place to find and trust you.

Yes. We offer ongoing website maintenance including content updates, plugin and security updates, and general fixes. It’s a great option if you want peace of mind that your website is looked after without having to do it yourself.

Yes. We help businesses set up online stores using WooCommerce and Shopify, including product setup, payment integration and everything you need to start taking orders.

For most retail businesses, yes. An online store lets customers browse and buy outside of business hours, and it opens you up to customers beyond your local area. We can help you figure out whether it makes sense for your business.

Costs vary widely depending on the size and complexity. A professional small business website typically starts from around $1,200 with Hello Support. We focus on websites that look great and actually bring in enquiries — not just online brochures.

Managing a website costs anywhere from to $25 to $5000 per month. Your exact expenses depend heavily on site complexity and whether you do the maintenance yourself or hire a professional.